The process begins with a “capacity check” reviewed by our provisioning team, which can take up-to 1 week. Once capacity is confirmed, it takes approximately 1-3 weeks to activate the circuit. This timeframe may be extended if you’ve selected “cross-connect” for either source (A-end) or destination (Z-end) ports during ordering, and our team will contact you with more precise time frames of this.

We may still be able to help even if the cable system or data centre you need isn’t listed.  Get in touch via our enquiry form so we can discuss your needs, or talk directly with your account manager.

While placing your order, you can add special instructions like testing requirements, delivery notes or anything else you feel that will help the order process within the “Additional information” field. 

View the global network map on the Console Connect website to explore the extensive reach and connectivity options available through the platform, the Console Connect network map is available on our website.

If you’d like more information about our cable routes, your account manager will be able to help, or you can get in touch via our enquiry form.

Console Connect Layer 1 connections currently require a Layer 1-specific port, and existing ports you have ordered through the platform for other services aren’t currently compatible.

When you order a Layer 1 connection, we’ll include the correct ports for you in the order at the endpoints you define, so you won’t need to order anything extra.

We can build a custom Layer 1 solution if your needs are more complex.  Get in touch via our enquiry form so we can discuss your needs, or talk directly with your account manager.

To disable or delete a connection please contact [email protected] 

We may sometimes have to cancel an order due to a lack of available capacity to fulfil the request at the time.

Should this occur, we will promptly contact you and provide alternative solutions to your needs such as a revised delivery timeline, suggesting a similar product, or proposing a customized alternative that meets your needs.

Console Connect provides an estimated round trip delay (RTD) for the global Layer 1 connectivity offered through the platform. It’s important to note that this is an estimate and not a guaranteed latency figure and should be considered an approximate reference point. 

If you have strict latency requirements for your application, we can create a tailored connectivity solution that meets your latency requirements. Get in touch via our enquiry form so we can discuss your needs, or talk directly with your account manager.

An order that includes a protected connection includes two physically diverse cable paths to your location, for redundancy. If the primary connection experiences an outage, the secondary connection will automatically take over to maintain your network uptime.

An unprotected Layer 1 connection does not have this redundancy, and has one physical cable path to your location, instead of two.  

When you place your order, you will be able to select a preferred service delivery/ installation date that works best for you. Our team will then confirm the availability and schedule the service accordingly.

We understand that having flexibility with the delivery/ installation timing is important, so we strive to be as accommodating as possible with scheduling. As long as the date you request is available, we’ll be happy to schedule the service for your preferred time.