Console Connect Academy is exclusively available to Console Connect users. Please login with your Console Connect account credentials. You can refer to the video below for a comprehensive step-by-step login tutorial.

If you are not yet a Console Connect user, kindly register an account by following the guide provided here.

Enrolling on a course with Console Connect Academy is easy. After logging in, you will see a selection of courses available. Simply click on one to see more information, and then click “add to cart”. You can add more courses by clicking “go to homepage”, or check out by clicking “go to cart”.

If you have a coupon code, you can enter it as this point. Coupon codes are sometimes available through special promotions.

After checkout, your course will be available on your dashboard. Simply click it to begin.

You can also use the video guides on this page to guide you through the process.

There are courses available on Console Connect Academy for all skill levels.

Our initial course, Console Connect Fundamentals 100, is designed to help learners understand basic Console Connect features and knowledge regardless of their level of technical knowledge.

Once each video has been completed, click the ‘Next Lesson’ button in the top right hand corner or on the menu to proceed.

Each video in a series must be completed before moving to the next one.

Don’t worry, you can keep taking the quiz until you get the questions right. You can review your answers, learn from your mistakes, and take it again. There’s no time limit to complete the quiz, but you will need to have passed it to progress in the course.

If you receive an ‘invalid user status’ message as pictured when submitting your answers, it is likely because the cookies have expired due to the page being open for longer than expected. Simply refresh the page and your results will be submitted correctly.

If you come across a different error message, please contact support for further advice.

The system automatically saves your learning progress. If you need to leave and come back at any point, the system will remember and you can pick up from the point you left.

Some courses have extra materials available to download, such as course manuals and a glossary of terms. Scroll down the course page to see, and click on the filename to download a .pdf document.

During a course, you may have quizzes to test your knowledge on a particular part of what you have learned. These are intended to form part of the learning process and check you haven’t missed something important.

An exam is performed at the end of a course, to test your knowledge of the entire subject area and validate all of your learning. This is what will qualify you for a certification, if one is attached to the course.

If you reach a time limit in an exam, the system will automatically end your session. All answers you have selected up until that point will be used to calculate your score.

The exam is designed in a way to test for a comprehensive understanding of the course content. If you find it challenging, we recommend reviewing the course leading up to it to gain a greater understanding.

You can also review the incorrect answers you gave. Click “See Your Answers” on the final score page,  to review any answers that were incorrect and the reason why. That way, you can learn from your mistakes ahead of your next attempt.

When you complete a course, you’ll be given the opportunity to download your certificate. You can redownload the certificate for any course at any time from the page for that course.

You can also earn badges throughout your experience in Console Connect Academy. You can find all of your digital badges in the Gamification tab at the top of the page. You can share these digital badges on social media to spread the news of your success.

Some courses have expiration dates on certification. Taking the course again will extend your certification and allow you to brush up on your knowledge and any new developments since you last took the course.