FREQUENTLY ASKED QUESTIONS

Getting started in the community

General

What is the Console Connect community? What can I do here?

The Console Connect community is an ecosystem of users from enterprises, cloud services, network services and SaaS providers. Community members comes together to connect their networks directly, discuss current network trends, troubleshoot together, share content and events, and to offer their services to other users of the Console Connect platform.

How do I update my profile?

Click on your profile image (or placeholder avatar) next to search in the dark blue navigation bar. From the drop-down, select My profile, then Edit profile. For further detail, follow our how-to video.

Who can see me?

Your profile, posts and articles are publicly visible.

I have followers... what does that mean?

Followers are other users who are interested in your activity on the platform. They can see when you post articles, like content, or create an event.

How do I change my password?

Click on your profile image (or placeholder avatar) next to search in the dark blue navigation bar. From the drop-down, select My profile, then Edit profile. From there, select Change password from the left-hand menu.

How do I change my email address?

Click on your profile image (or placeholder avatar) next to search in the dark blue navigation bar. From the drop-down, select My profile, then Edit profile. From there, select Change email from the left-hand menu.

Creating content

How do I make a post?

After logging in, you’ll be directed to the activity page. To write a post, simply start writing in the text box at the top of the page and select Post when you’re ready to publish.

How do I write an article?

After logging in, you’ll be directed to the activity page. Select the Write article button in the top right-hand corner of the page, and start writing!

How do I comment on other people's posts or articles?

To make a comment, type your response in the text box below the post or article, then press Enter.

How do I create an event?

After you’ve logged in, you’ll see the calendar on the left-hand side of the page. Select the + button, then enter the event details. Don’t forget to add an image to help your event stand out in the activity feed.

How do I flag inappropriate content?

Select the “” option at the bottom of the post or article you wish to report, then select Inappropriate. This will flag the article for review.

Join a company

How do I join a company?

Go to Settings, select “Create or join a company” from the menu on the left. Start typing and when you see the name of your company, select it. You will then see an “Ask to join” button. Your request to join the company will go to the Community Admin of that company. You should only request to join a company that you are currently employed by.

As a company member, what can I do?

As a Company member, you will be listed on the Company’s profile page and may feature in search results that involve your company. Unless you have enhanced permissions, you won’t be able to administer the company or its network features.

I think I need more permissions/access in my company... what can I do?

Get in touch with your Community Admin. You can find them by going to your Company profile and clicking the Members tab. Look for the person/people with a Community Admin badge and send them a message!

Companies on Console Connect

New companies

How do I create a company on Console Connect?

When editing your profile, enter your company’s name under My company. If your company is already on the platform, it will appear in a drop-down list, otherwise, hit Enter and the company will be created, pending verification from our admins.

How should I categorize my company? What are company types?

There are 4 main company types on Console Connect: Cloud Partner, Data Center, Service Provider and Enterprise.

Cloud Partners are companies who offer their own private or public clouds for customers such as Amazon Web Services.

Service Providers include:

  • Global/regional carriers
  • Mobile carriers
  • ISPs (Internet Service Provider)
  • Channel partners

If your company doesn’t fit into the above Cloud Partners or Service Provider categories (and it isn’t a Data Center) then categorize it as an Enterprise.

Enterprises may include (but are not limited to) the following categories:

  • Consumer Goods
  • Education
  • Energy
  • Financial Services
  • Government
  • Logistics
  • Manufacturing
  • Media & Broadcast
  • Mining & Extraction
  • Oil & Gas
  • Professional Services
  • Property
  • Retail
  • Shipping
  • Software
  • Transport

I've submitted a request to create my company, now what?

We take the integrity of our growing ecosystem seriously, so our team will verify your company information.

You may be asked to provide a copy of your Business Registration certificate and confirm certain details. You can add this information at any time in Settings -> Company profile settings.

We aim to have your company verified in around 3 working days.

Please get in touch if you have questions about your request.

What does a 'verified' company mean?

A company is verified once we have checked that it is indeed an actual company, and that its members and admins are authorized employees.

We do this to maintain a safe and secure ecosystem.

Why do I need to provide my Business Registration?

Building a trusted community is important to us. Providing your business registration helps us ensure the integrity and security of the platform, so that you can interconnect with confidence.

How do I submit my Business Registration certificate?

You can upload a copy of your Business Registration certificate when you create your Company on Console Connect (via Settings -> Create or join a Company).

If you don’t have all the information at that time, you can add it later via Settings -> Company profile.

What is an Account Administrator?

The Account Administrator is the primary administrator of a company’s account, which is assigned at the time of verification. There can be only one Account Administrator for a Company, however they can delegate administration functions (Network Admin, Community Management) to other Company members.

The Account Administrator can only be changed by contacting our verification team directly.

Who can see my company?

Your company’s presence on Console Connect is publicly visible.

How do I update my company profile?

Company admins may change roles of company members by visiting the company’s profile page, then selecting Edit Profile.

Managing members

How do I invite people to join my company?

Company admins may invite people to join their company. From the company’s profile page, select Edit Profile, Company members, then Invite new member.

What are the different roles I can assign?

Account Administrator
The Account Administrator is the primary administrator of a company’s account, which is assigned at the time of verification. There can be only one Account Administrator for a Company, however they can delegate administration functions via the following roles to other Company members.

Community Admin
A Community Admin may modify your Company’s profile, manage Mompany membership, and post content on behalf of the Company.

Network Admin
A Network Admin may create, edit, remove, and otherwise manage all of your Company’s Ports and Connections.

Network Viewer
A Network Viewer has read-only access to the status of Ports and Connections.

Member
A Member is associated with your Company but may not edit company profile information or view Company network information.

How do I assign and change roles for company members?

Community admins may change roles of company members by visiting the company’s profile page, selecting Edit Profile, then Company members.

How do I remove a member from my company?

Community admins may change roles of company members by visiting the company’s profile page, selecting Edit Profile, then Company members. Select the check box to the left of the member(s) to delete, then select Remove member, followed by Apply.

I don't have any admin rights on Console Connect but need more access... what should I do?

You can request extra permissions from the Account Administrator or a Community Admin in your company. You can find out who these people are by going to your Company profile page and clicking the Members tab. Look for the people with an Community Admin badge and send them a message.

Pricing and billing

Freemium offer

When does the offer end?

The Offer ends on 31 October, 2018.

The Free Plan is valid for a period of 12 months from the Plan Start Date.

How does the free plan work? What is included?

The Offer entitles your Company to two Free Plans.

Each Free Plan consists of three features: Port, Bandwidth and Connections. Other features may be included from time to time at the sole discretion of PCCW Global.

The Port feature entitles your Company to a single 1Gbps Ethernet Port in any Console Connect-enabled PoP offered by the Company.

Bandwidth is available in Metro, Regional and Global buckets and is measured in Mbps. Allocation of Bandwidth to each bucket varies depending on the Free Plan Region.

  • Metro Bandwidth is consumed when creating Connections between Ports in the same Metro.
  • Regional Bandwidth is consumed on Connections between Ports in separate Metros in the same Region.
  • Global Bandwidth is consumed on Connections between Ports in separate Regions.
  • Bandwidth and Connections in a Free Plan are bound to the Port. They cannot be redistributed to other Free Plans.

Each Free Plan entitles your Company to 2 Connections.

What happens when my free plan ends?

The Free Plan is valid for a period of 12 months from the Plan Start Date.

The Free Plan Offer will automatically terminate at the end of the 12 month period. If you want to continue to use the Service, you will need to transition to a paid plan.

Can I upgrade during my free plan and if so, how much will it cost?

Yes! Talk directly with your Business Development Manager or get in touch with us to discuss your needs.

I need more capacity, can I upgrade?

Yes! Talk directly with your Business Development Manager or get in touch with us to discuss your needs.

Are there any other costs?

The Free Plan, including port, connections and bandwidth is provided free of charge.

Your Company is required to provide its own Ethernet Local Access, if required. You just need to pay for the cross-connect with your data center.

Will I receive an invoice?

No, there is no invoicing for Freemium Plans. (During the Freemium Offer, we don’t take your credit card information either!)

Network setup

General

How do I get my network ready?

Sign up to Console Connect, then create your Company.

Once we have verified your Company, you will be able to order your Free Plan and Port!

You’ll need to arrange a cross-connect with your data center (we’ll provide the LOA). As soon as your Port is active, you can start making Connections.

Data Centers

In which data centers can I connect to Console Connect?

We are in the process of rolling out the Console Connect platform to data centers in:

  • Australia
  • Belgium
  • France
  • Germany
  • Hong Kong
  • Indonesia
  • Italy
  • Japan
  • Korea
  • Malaysia
  • Netherlands
  • Philippines
  • Qatar
  • Singapore
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • UAE
  • UK
  • Vietnam

What if my data center isn't listed?

There is a good chance your data center is on our roadmap. Please get in touch to discuss!

Ports

How do I order a port?

Once your company is verified on Console Connect, you can order a Plan and Port.

We’ll provide you with an LOA to arrange a cross-connect at your data center. Once the cross-connect is complete, your port will become active and you’ll be ready to start connecting!

How many ports can I have?

Two. Each Free Plan entitles you to one free Port, and you can have two Free Plans.

Can I have more than one plan on a port?

No. Each plan is tied to a particular port..

Why can't I order a port?

Your Company must be verified before ordering a port and plan.

Interconnection

General

What types of interconnection are available? Do you offer Layer 3?

Layer 2 connectivity is currently available, with layer 3 coming later this year.

How many connections can I make?

During the free period you may create 2 connections per Port.

How do I connect between my own sites?

Select Network from the top navigation menu.

Choose the Connections tab.

Hit the round + button in the top right-hand corner to create a new connection.

Select Between <Your Company> locations, then press the Go button.

How do I connect to another business partner?

There are two ways to connect with another Company on Console Connect.

  1. Network
    • Select Network from the top navigation menu.
    • Choose the Connections tab.
    • Hit the round + button in the top right-hand corner to create a new connection.
    • Select Another Company, choose the Company, then press the Go button.
  2. Community
    • Select Community from the top navigation menu, then select Companies from the sub-menu.
    • Find the Company you’d like to connect to.
    • Click the Interconnect button on their mini-profile tile or profile page.

Each of the above options will take you to the New Connection screen where you can select your source, destination and allocate bandwidth for the connection.

Click the Send Request button to notify the other Company of your request.

What is the maximum bandwidth I can request for a connection?

You can use as much bandwidth as you have available (not yet allocated) from the appropriate bandwidth ‘bucket’ (Metro, Regional or Global) on your plan.

If you are connecting to another Company, your bandwidth may be restricted on their side. Companies may choose to accept Connection requests at the requested speed, a lower speed, or reject it.

We will never expose details of any other company’s bandwidth, either allocated or available.

I want to make a connection but I've run out of bandwidth. What can I do?

If you want more from Console Connect during the Free Offer period, please contact your Business Development Manager (if you have one) or get in touch with us to discuss your needs!

My connection request is still pending, what can I do?

If a connection request you have made to another Company is still pending after some time, we suggest starting a chat with them to work it out.

How do I accept an interconnection request?

You’ll receive notifications about incoming interconnection requests by email and/or within the web and mobile apps, depending on your preferences.

You can accept the connection as requested, accept it at a lower speed, or reject it.

Disable and delete

What happens if I disable a connection?

When a connection is disabled, it no longer passes traffic but remains configured, and the bandwidth allocated to it remains with the Connection.

How do I delete a connection?

To delete a Connection, you will need to disable it first. Then, from Network → Connections → Disabled you can delete the Connection.

If you are deleting a Connection to another Company, we suggest you reach out for a chat to let them know!

Cloud services

Which Cloud services can I connect to?

Initially you will be able to directly connect with AWS in multiple locations. More cloud providers will be arriving on Console Connect soon!

Are cloud services included in the free plan?

Yes. You can connect to cloud services (initially AWS) using the free plan.

Do I need an account with a cloud service in order to connect?

Yes. You will need to have an account with a cloud provider (e.g. AWS) before you connect to them on Console Connect.

Integration

API

Do you have an API?

Yes, we do.

Can I integrate Console Connect with my other applications and services?

All functions of the Console Connect platform are accessible, and can be controlled programmatically via the API.

Security and privacy

Community

What does it mean to be visible on the Console Connect community?

People and Companies are publicly visible on the Console Connect platform. This means people can view Profiles, Articles and Posts of both individuals and companies without logging in.

Network Admin members of verified Companies will be able to see the Metros in which you have ports (but not specific details, like data center or port names) as this information is necessary for making connections.

Other than the Metro (city name) we will never expose specific details about your network, including port names, data center locations or your available and/or allocated bandwidth.

Can I hide either myself or my company on the Console Connect community?

Not at this time. This feature may be available in the future.

Company Verification

What is the company verification process and why does it exist?

The Company verification process exists because we take the integrity of our growing ecosystem very seriously.

When you create a Company on Console Connect, you may be asked to provide a copy of your Business Registration certificate and confirm certain details. You can add this information at any time in Settings -> Company profile settings.

Once we have checked that your company is legitimate and that all Company members are in fact employees, your Company will receive ‘verified’ status.

Please get in touch if you have questions about your request.

Network

How are my connections secure?

The Company verification process exists because we take the integrity of our growing ecosystem very seriously.

All connections are point-to-point layer 2 VPNs, and are provisioned over our global MPLS network. Your data will never traverse the public internet, so your private data will not be at risk.

Certification

Contact